OY! Indonesia | Use Case Logistics

Industry Profile

Empowering E-commerce: Redefining Logistics in Indonesia

Our logistic partner has emerged as a game-changer in the industry especially in supporting Indonesia's fast growing e-commerce scene. With its comprehensive range of services, logistic companies enable businesses of all sizes by offering full-suite enterprise logistics solutions including supply chain and deliveries.

A large-scale logistics company typically processes a high volume of cash that is often handled manually and requires time-consuming effort. With these challenges in mind, logistic companies should aim to streamline the reconciliation process for cash transactions.

Restricted Cash Flow

Problem

Many logistics companies offer cash on delivery as a convenient payment method to accommodate customer’s preference. This payment method produces its own set of challenges and is prone to losses, such as refunded items by customers and managing the logistics of shipping.

Most e-commerce companies partner with a logistics company for collecting cash in the case of COD orders and pay an additional cost for cash handling. The process of collecting cash from the logistics company and reconciling it daily is a tedious task, especially when dealing with a high volume of cash on delivery transactions.

Solution

Cash Deposit Machine from OY! simplifies the cash reconciliation process that is particular for the logistics industry. Our Cash Deposit Machine offers automated cash counting and verification features to minimize fraud and human errors. Other benefits include seamless integration between cash and digital payment while it is insured to reduce all cash exposure risk. Cash Deposit Machine is the 360° solution for accepting, processing, and managing cash for easier reconciliation.

Time-Consuming Manual Process

Problem

The manual processing hub is prone to data error and inaccuracies as it was susceptible to fraudulent activities. The reliance on manual processes not only increased the chances of human errors but also left room for fraudulent practices that could impact the cash on delivery payment process. In addition to that, cash reconciliation requires an extra layer of manual process where the courier needs to deposit the cash at a logistic hub. Since the reconciliation is not on a real time basis, it will take some time for the balance to be updated once the cash has been deposited.

Solution

Cash Management from OY! offers an API connection with the company’s core system through an integrated dashboard. This integration provides real-time balance settlement, allowing the company to monitor cash flow accurately making it easy for the finance team to conduct financial planning and forecast.

Difficulty in Disbursing Courier Incentive Scheme

Problem

Aside from providing convenient payment methods to customers, logistics companies also devised incentive schemes to reward the couriers.The manual reconciliation between cash and digital payments makes it difficult to disburse the couriers’ incentive. There is a gap in bridging cash and digital payments which makes it challenging to keep track of cash flow in real time.

Solution

Our customized solution allows the logistics industry to bring the best product fit together to overcome the challenges in the reconciliation process. Incentives for couriers are easily managed by combining the capabilities of Send Money features and end-to-end Cash Management. The automated process helps in saving time to ensure that incentives are distributed with the right amount swiftly.

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About

PT. Dompet Harapan Bangsa (“OY! Indonesia”) registered and authorized by Bank Indonesia, Register Number 21/267/Jkt/3

PT. Dompet Harapan Bangsa (“OY! Indonesia”) registered and authorized by the Financial Services Authority, Register Number S-326/MS.72/2019

OY! Indonesia registered as the electronic system provider at Indonesia Ministry of Communication and Informatics, Register Number 000019.01/DJAI.PSE/02/2021.

ISO 9001 Quality Management System, ISO 27001 Information Security Management System, ISO 37001 Anti-bribery Management System certified by BSI under certificate numbers FS 751090, IS 751086, and IABMS 780552

Optimize Logistic Business Operation With Integrated Payment Ecosystem