Discover How Grab Streamlined Drivers Onboarding Process with OY!’s Custom Solution

Read more about how our full suite Cash Management solution can optimize Grab’s operational productivity to the next level.
Client Profile
Indonesia’ Leading Ride-Hailing Superapp

In line with Grab’s commitment to innovation, they are always looking for ways to improve the ride-hailing experience for their customers. With hundreds of thousands of drivers serving millions of riders across Indonesia and beyond, Grab is changing the way people get around.

In today’s competitive ride-hailing market, it is more important than ever to stay ahead of the game. To fulfill the needs of their customers, Grab must recruit a high volume of drivers to keep up with the demand. This also involves a mandatory cash deposit to open up new OVO accounts for them.

Grab’s driver centers have to process a high volume of cash daily for these transactions, and being able to handle cash efficiently is a big priority for them. Choosing the right partner to manage these cash transactions is crucial for Grab, so they can sign up new drivers more efficiently and have them start taking customer orders faster.

Use Case
The Challenges of Handling Driver Onboarding Process
Time Consuming Cash Management

Having a high volume of cash transactions for their driver signups can be a painful process for Grab in taking their business forward.  Due to the fast paced nature of their driver operations, handling cash transactions require extensive resources to make sure new Grab drivers can get their uniforms and OVO account in a timely manner. Long manual cash counting and fund transfer process may cause backlogs, and affect their ability to keep up with customer demand.


Grab was looking for a solution that can help them manage high volume of cash transactions, so they can sign up drivers more efficiently. OY!’s end-to-end custom solution helps cut down Grab’s processing time with a dedicated cashier, integrated disbursement capability, and a cash collection service. With our custom solution, Grab’s team is able to automate these transactions, and monitor all incoming and outgoing cash flow on a single dashboard.

Fraud Risk and Lack of Security

Security for cash transactions and handling are key for a high volume business like Grab. Even though cash payments offer a lot of convenience for their new drivers, this process can also expose Grab to risks related to human error and fraud. Previously, each driver hub had to store cash in a vault before it can be picked up to be deposited to a bank. This poses a security risk, which is a major concern for Grab’s driver onboarding locations. They need a service that can help them reduce this operational burden.


Safety and security are often a major concern for a cash heavy operation, which was a key consideration for Grab when choosing their partner in handling their driver registrations. OY! Indonesia has partnered with a fully licensed cash handling operator and our service comes with guaranteed security. So by adopting our cash management service, Grab can eliminate security risks and dedicate more resources to offer a better experience for their drivers.

Possibility of Disputed Data

Processing multiple transactions simultaneously has proved to be challenging during their driver sign up process. Not only does their team have to handle uniform purchase, they also need to convert the incoming cash amount into a new e-wallet balance. This complexity causes a long reconciliation process and might lead to disputed data.


For a thriving superapp such as Grab, data precision is a mandatory requirement in every aspect of their business. By replacing manual cash reconciliation process with OY!’s automated solution, Grab’s team can track all incoming and outgoing transactions with precision in real-time  on OY!’s dashboard, which reduces risk of unmatched data and creates greater visibility of money movement at their driver hubs.

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